Show us your BOOTS!

FAQ's & Resoling

1) Important Fit/Ordering Information 2) Size Conversion: U.K., European, Men's, Ladies 3) Caring for Your Cruiserboots® 4) Resoling Your Cruiserboots® (New Procedure) 5) What is Cruiserworks® Return Policy?

The perfect fit!

Caring for Your Cruiserboots®

With proper care, your Cruiserboots® should give you years of waterproof riding. DO NOT rewaterproof your boots. Do not use sno-seal, silicone or petroleum-based oils or polish because they will interfere with the breathability of the leather and may in fact diminish the waterproof properties. Your boots are permanently waterproofed. Further waterproof treatment is NOT needed.

After extensive research and product testing, we introduced Cruiserworks® Leather Cream. This product works in perfect harmony with the special waterproof leather used in Cruiserboots®. It will repair scuff marks, give a spit shine (if desired), moisten the leather and keep your boots looking great. For proper care, Cruiserboots® should be wiped down with a damp cloth on a regular basis and then, occasionally (once per quarter), Cruiserworks® Leather Cream should be applied sparingly.

Cruiserworks® uses a process that seals the upper leather of the boot to the sole and heel. This bond can be damaged by kicking one boot off with the other boot. Remove your boots by cupping the leather heel area with your hand and pushing. Don't "step" on one boot to remove the other.

If you see a small gap between the leather upper and sole, do not be alarmed. We try NOT to get the bonding materials up on the "sidewall" of the sole so that the leather does not pucker when you walk in the boots. The permanent bond is not on the sidewall; it is down under your foot.

New Resole Procedure

As of May 15, 2005 Cruiserworks® will provide a new, much faster method for boot resoling.

Resole America, the country’s premier, Virginia-based resole company, will now be resoling all Cruiserboots®. Resole America guarantees quality craftsmanship and also reserves the right to refuse repair of damaged or excessively worn Cruiserboots®.

For information on how to send your boots to Resole America, contact them directly at:

www.resole.com
or
1-888-FIX-SHOE (1-888-349-7463)

Resole America will return your boots to you in approximately 10 days.

We are confident that you will be satisfied with the simple procedure, quality craftsmanship, and quick turnaround provided by Resole America. Cruiserworks® is always available for any questions or comments regarding companies we recommend for servicing our boots.

(Please note: As of May 15, 2005, the Cruiserworks® factory is no longer able to provide resoling or rebuilding services. All boots must be sent directly to Resole America for resoling.)

Important Fit/Ordering Information:

We have gone to great measures to ensure that your Cruiserboots® will be comfortable. Most people find they get the best fit in Cruiserboots® if they order on the larger side. Since footwear size varies from brand to brand, it is recommended that you order 1/2 size larger than the LARGEST SIZE you are currently wearing in any boot. Our experience shows that 99% of exchanges are for a half size longer. Remember it is easier to take up space than it is to add it in the Cruiserboots®. If you are still not sure of your size, please call and let us help you get the right fit the first time.

Cruiserboots® are made of premium full grain leather that will quickly conform to your foot. Snugness will give way to comfort as you wear them, EXCEPT in the toe area.

Heel slippage is normal! In fact, if you don’t have heel slippage in your new boots, they will break in and be too short.

Think your Cruiserboots® may too long?
From a sitting position, pick up one foot without bending or wiggling your ankle (most important part of the test). If the boot sags off your heel, it’s too long. Exchange for a half size smaller or try again with a thicker sock that you intend to ride in.

Think your Cruiserboots® may be too short or narrow?
As you walk in your Cruiserboots®, your toes should not be touching the end of the boot or the sides of the toe box. (This gets worse over time, not better!). Our styrene toe guard is tough yet lightweight and will not conduct the cold; however, it also will not “give”. If your toes touch the end of the boot when walking, and you’ve never worn a wider width, exchange for a half size larger.

Have a high instep?
If so, Cruiserboots® may be difficult to pull on. Begin with a thin, dry sock. Try the boots on from a sitting position using the plastic boot horn provided in the boot box. If the boots will not go on, or go on and are uncomfortable, exchange for the next greater width in the same size boot or the next larger size. (Keep in mind that the Men’s Side Zip, Men’s Short Zip and Lady Zip styles are best suited for high insteps.)

Boot Size Conversion Table:

The Cruiserworks® Return Policy:

If you are dissatisfied with the fit of your Cruiserboots®, or dissatisfied for any reason, the boots may be returned to Cruiserworks® in “AS NEW” condition within 30 days for exchange or refund.

Notice: There will be a 15% re-stocking fee for all returned boots that have been worn.

“AS NEW” condition means boots that have been tried and worn inside on the carpet, not outside on the pavement or worn for a test on the bike. Boots with any noticeable wear, as determined by Cruiserworks®, will be disqualified from our exchange and return policies.

To send boots back:

1. Complete the return portion of the packing slip, indicating reason for return and
desired action. Be sure to put the return form in the box with your boots.
 

2. Clip the Cruiserworks® return address label and tape it on the top of the box.
 

3. Secure the box with additional tape.
 

4. Ship to:
Cruiserworks®, Inc
437 Dimmocks Mill Rd. #8
Hillsborough, NC 27278

We suggest using a carrier that will provide you insurance and a tracking number.

Upon receipt, Cruiserworks® will initiate an exchange or a refund.

PLEASE NOTE: In the spirit of superior customer service, Cruiserworks® does not charge additional shipping and handling fees for exchanges.

ATTENTION CUSTOMERS OUTSIDE THE USA: If you need to exchange your boots for another size/style, you will be charged for shipping/handling.

Canadian Customers: We are not able to accept returns via UPS. If you send Packages back to us via UPS they will be refused and returned.